Our lack of planning did not deter Michele and her team from putting in the extra time and effort to get us what we needed for a sales team holiday gift. We called Birchwood last minute when another vendor's response time was slow and they couldn't promise on-time delivery. Birchwood got it done and delivered a day earlier than promised. They even took the extra time and attention to get the stitch colors for our logo correct. We love the shirts, and the great service we received! As a matter of fact, I am back buying more! Next time, I promise to give more lead time on my order. I highly recommend Birchwood Marketing. Great products and outstanding service.
- Patriot Medical
The Birchwood Marketing team is outstanding! We recently started working with them to fulfill our outdoor trade show booth and swag orders for our corporate events. The Birchwood team was able to provide all of the items we needed within a quick timeframe, and within our budget. Their follow through and communication was impressive as they provided some of the best customer service we have experienced in a long time! The quality products they supplied gave us a leg up on our competition. Our new tent, table cloth, and swag items really impressed our target audience at our most recent event! We are excited to continue our relationship with Birchwood Marketing and are looking forward to seeing what they can come up with next! Thank you to the Birchwood Marketing team.
- Shaw-Lundquist Associates, Inc.
Michele and her Birchwood Marketing team are a pleasure to work with. Their customer service is top-notch! I've been lucky enough to work with them for several years, and they always take the time to really understand what my needs are and are always creative and helpful with suggestions and ideas. They also are very community -minded. Michele and her staff care about the community they work in, and are always giving back, volunteering and donating. Working with Birchwood Marketing is a great experience from start to finish!
- Savage Chamber of Commerce
I was so glad to get the bags a day early as I was scheduled to be out of the office the day they were due to arrive. They look great and worked perfect for the Job Fair.
Thanks for helping me with another last-minute order!
- Prior Lake, MN
We have used Birchwood Marketing for client give-aways as well as staff gifts. No matter the price point, each order is treated with the same superior customer service and I know we can trust their quality merchandise enough to have our name put on the item. Their prompt email responses and timely deliveries are part of why I look forward to working with them!
- Speiker & Company
I came to Birchwood Marketing in tears, the day before my wedding, because something I had ordered (from another company) arrived not quite right. They made everything perfect for my perfect day in no time flat! Did I mention it was a holiday weekend and they were about to close shop? Great quality work and superior customer service!
I would like to give a huge THANK YOU!! to Birchwood Marketing for coming through on a last minute emergency. My sister recently married and was to have some items embroidered by a local Prior Lake company. These items were dropped off months in advanced. My sister went to pick them up (the day before the wedding) only to find out that the job never got done. She was very upset and disappointed that the owner only offered an apology and a discount on future purchases. I quickly contacted Michele and Greg and they were able to help her out in a matter of hours. My sister was greatly thankful and appreciative of Birchwood Marketing and Greg's promptness. If you are ever in the need for embroidery, customized items, or promotional products I would HIGHLY recommend contacting this wonderful company. THANKS GUYS!!!!
Hi Michele, We received the sunglasses today, and they are fabulous! They look great with our marketing materials for the Northrop Summer Music Festival and will look great on all of the students, professors, and others that attend our concerts. Thank you so much for working with us on this sunglasses project. We'll look forward to getting the t-shirts sometime before June 3rd! Thanks again, Nicole (and the rest of the Northrop Summer Music Festival staff!)
Hi Michele, The mugs are a big hit! Thanks again for taking such great care of us! You are the BEST!!!!! Take care until our next emergency. ;)
My company, Beckhoff Automation, has been a loyal Birchwood Marketing customer for several years. While finding the right promotional item that effectively communicates an actionable message can be an aggravating process, Birchwood Marketing makes it easy. With each new project, Birchwood Marketing really listens to my strategic needs and follows through with well-reasoned ideas. Birchwood Marketing's communication and attention to detail is second to none. I unconditionally recommend Birchwood Marketing to manage promotional items and branded apparel with impact-driven results for businesses large and small.
Our company has worked with Birchwood Marketing since its start up. Since then we have used their company for a wide variety of services; greeting cards, promotional items and apparel, Holiday gifts and a trade show display. Michele is very personable, professional and knowledgeable in the promotional products industry. Her first order of business has always been to listen to what our needs and budgetary parameters are and then to make recommendations accordingly. She has never steered us in the wrong direction.
Michele is a gem, distinguishing herself with her sunny personality, outstanding service and product knowledge. I trust her to source great items, from beach towels to crystal awards, and then to ensure they are imprinted correctly and delivered on time. It is her policy to see the products before I do to ensure they are finished to her high standards and if, by chance they aren't, she proactively begins problem solving. I can't imagine my busy seasons without her because she makes my life so much easier!
A few years ago I was introduced to Michele with Birchwood Marketing through our Marketing department. They had recently started using Birchwood Marketing as a vendor and were very pleased with the level of service/products/and support. At that time I was fairly content with our current vendor, but was asked to give Michele at Birchwood Marketing a try. With my first experience, I was immediately impressed with the dedication from Michele and the quality of the products from Birchwood Marketing. The timely manner of deliveries and responses from Michele was outstanding. Michele always suggests very fitting and very nice products for special events, and is always just as excited as we are to receive the items purchased. Over the last few years Michele has become more like a friend than a vendor; she is welcomed at our business like a fellow employee. Growing a close relationship with Michele has also offered the opportunities for her to suggest businesses/products/and ideas for many obstacles our company has faced. With a recent remodeling to our office, Michele knew we were looking at redecorating and so she introduced us to a local graphic and print studio that she partners with. We now have a close relationship with the graphic and print studio as well. She has really helped take the guess work out of so many situations and is a joy to work with. Michele always has a smile and a true passion for her line of work and for her customers. Working with Birchwood Marketing and Michele Schultz has been a major success for me and for Beckhoff Automation. When it comes to any marketing needs or suggestions to others, Birchwood Marketing is always our #1 preference and suggestion! Thank you once again Michele-for everything!
- Company Admin. / Training Coordinator
Our office really enjoys working with Michele, not only is the product that we have ordered of great quality, we really love her ideas and suggestions that help us with our marketing products. She always gives us a couple of ideas for us to see other options.